Contact us
Every email goes to a human on our team. We aim to respond within one business day, and to acknowledge security incidents within 24 hours.
Do not email patient information (names, dates of birth, clinical details or images) to any Dental Refer address. Send patient information only through Dental Refer itself, after signing in.
Customer Support
support@dentalrefer.comExisting account questions, referral workflow help, integration troubleshooting.
Security
security@dentalrefer.comVulnerability reports, penetration-test coordination, suspected incidents.
Privacy
privacy@dentalrefer.comPrivacy requests, patient-rights requests, data-subject inquiries, and questions about our Business Associate Agreement.
Legal
legal@dentalrefer.comLegal notices under our Terms of Service, including notices of a dispute, breach or termination, and questions about our terms.
What to include so the first reply is the useful one
Most round trips are spent establishing which practice and which referral a question is about. Sending that up front usually removes an entire exchange.
- Your practice name as it appears in Dental Refer, and the email you sign in with.
- The referral ID, not the patient’s name. Every referral has an ID visible on its detail page. It identifies the case exactly, and it keeps protected health information out of an email thread.
- What you expected and what happened, in that order, with the approximate time.
- For an integration problem, the system you are connecting and whether it ever worked. See the FAQ first — integration questions are the most common thing answered there.
Reporting a security issue
Send security reports to the security address above. We aim to acknowledge security reports within 24 hours and to triage them within 72 hours. Include the affected URL or endpoint, the steps to reproduce, and what you were able to observe. If a report involves data belonging to a real practice or patient, say so in the first line and stop testing — we will arrange a safe way to continue.
We do not pursue researchers who report in good faith, stay within their own test accounts, and give us a reasonable window before disclosure.
Business associate agreements
A dental practice is a covered entity under HIPAA, and a vendor that handles protected health information on its behalf is a business associate. That relationship has to be papered before any PHI moves. Every practice e-signs our Business Associate Agreement in the app: an owner or administrator signs it under Settings → Compliance, and you can read the current version at dentalrefer.com/baa before you sign up. Questions about it go to the privacy address above; the HIPAA page describes the safeguards the agreement covers. The requirement itself is set out by the HHS Office for Civil Rights.
Phone, fax and mail
- Phone: (503) 662-8088 (support during business hours; fax opt-out requests at any time, by voicemail outside business hours)
- Fax: (888) 268-4785
Mail and legal notices:
Dentist Owners LLC d/b/a Dental ReferPO Box 2007
Beaverton, OR 97075
Dental Refer is operated by Dentist Owners LLC, an Oregon limited liability company.
Stop receiving faxes from us
Fastest: go to the web address printed on our fax, or enter the fax number at dentalrefer.com/fax-optout. It takes effect immediately, any day and any time.
To stop Dental Refer faxes to your office, email optout@dentalrefer.com. Include the fax number or numbers your request is about.
- By telephone: (503) 662-8088
- By fax: (888) 268-4785
Opt-out requests are accepted any day, at any time.
Patient inquiries
If you're a patient, please contact your dental practice directly: it holds your records and handles your rights under HIPAA. If you contact us instead, we will forward your request to your practice within 5 business days, and your practice is responsible for responding to you.